Canada

• Flat rate via Canada Post:  $17 / $15 (for British Columbia)
• Free standard shipping over $150
• Free in-store pick up

USA (Lower 48)

• Flat rate via USPS or UPS:  $17
• Free standard shipping over $150

International

• Rates vary

We are constantly looking for ways to offer more economical shipping options to all of our ITSUMO customers.

Shipping rates vary according to size, weight, quantity, and value of merchandise (cost of insurance). ITSUMO aims to simplify the ordering process by offering Flat Rate Shipping options for Canadian and US (Lower 48) customers.

For International customers, ITSUMO has sourced a safe, efficient & economical Intl shipping partner to offer all of our clients a reasonable option to have ITSUMO merchandise shipped abroad.

All shipping charges are the responsibility of the buyer and will not be paid in part or in full by ITSUMO. All shipping/insurance charges will be clearly presented at time of checkout.

If you have specific delivery requirements, prefer expedited delivery service or would like to make special arrangements, please contact us at info@itsumo.ca before placing your order and we will happily see that your individual needs are met.

In-Store Orders

Regular priced items in original, unsued and mint condition with applicable tags and packaging are eligible for store credit or exchange within 7 days of purchase. Refunds are not given.

All undergarments, socks, print and sale items are considered Final Sale.

Online Orders

Refunds & exchanges must be arranged no later than 14 days from date of delivery. Upon receipt of your shipment, please notify ITSUMO immediately of any issue. We will attempt to correct the problem as best we can.

Exchanges & returns must first be approved by ITSUMO. Please e-mail info@itsumo.ca to arrange any return of merchandise. No exchanges, returns or refunds will be accepted without an ITSUMO issued RMA#.

In the unfortunate event of the merchandise being damaged during transit, or in the case of defective merchandise, ITSUMO will remedy the circumstance by issuing replacement merchandise at no cost to the buyer. Damage to merchandise must be claimed within 24 hours of receiving your shipment. Please take a photo of the original damaged box so that we can contact our carrier to initiate insurance coverage if necessary.

Please contact info@itsumo.ca to arrange for an RMA# before shipping any merchandise back to ITSUMO.

Item refunds can be arranged. The customer will be responsible for all return shipping costs, plus any duties and/or taxes that may be incurred upon return shipping. Return shipping costs, duties, taxes and all related fees are non-refundable and will be subtracted from the order refund. Refunds will be issued only after all items have been returned in unused and original condition. Merchandise damaged on return delivery will be the responsibility of the purchaser.

All undergarments, socks, print and sale items are considered Final Sale.

Please contact info@itsumo.ca to receive RMA# before shipping the merchandise back to ITSUMO. No returns/exchanges will be accepted without an ITSUMO issued RMA#.

Return Address:

ITSUMO

Attention: RMA# XXXX

279 East 6th Avenue, Vancouver, British Columbia

 V5T 1J7

Canada

Phone:604-423-3679

E-mail: info@itsumo.ca

ITSUMO offers Free Standard Shipping* on orders over $150 to our qualifying North American customers located in Canada and the contiguous ‘Lower 48’ United States.

*Certain ITSUMO products do not qualify for free shipping due to size & weight and will be noted as such on the product description page.

*Please note that for returns, the customer pays return shipping and replacement shipping in case of exchange.

*ITSUMO currently ships to Canada, the United States, France, Germany, Austria, Spain, Belgium, the Netherlands, Italy, Denmark, Sweden, Finland, Norway, Ireland, Iceland, Switzerland, Brazil, Japan, South Korea, New Zealand & Australia.

ITSUMO is no longer able to ship our products to the United Kingdom due to recent post Brexit regulation of online marketplace VAT tax registration & collection.

• Flat rate shipping (Lower 48): $18CAD.
• Free Standard Shipping available (over $150)

Customers are responsible for all importing costs including but not exclusive to import taxes, duties, brokerage fees etc. All United States orders are processed and shipped using USPS or UPS within the USA from Washington State. We ship via USPS and UPS, both reliable carriers with tracking information & well estimated delivery times. 

Our flat rate shipping and free shipping options are available to the contiguous ‘Lower 48’ United States only.

Rejected or unauthorized returns will be shipped back to our return address in Canada and any additional shipping fees, duties and/or taxes incurred will be the responsibility of the customer. 

• Flat rate shipping: $17.00 / $15.00 (for British Columbia)
• Free Standard Shipping available (over $150)

All Canadain orders are processed and shipped using Canada Post from Vancouver, BC.

Rejected or unauthorized returns will be shipped back to our return address in Canada and any additional shipping costs incurred will be the responsibility of the customer. 

For all orders placed using our In-Store Pickup option, your order will be available for pick-up at our Vancouver shop. Soon after the approval confirmation of your order, we will notify with the earliest available pickup day. At time of In-Store Pick Up, please bring proof of purchase (smartphone receipt is ideal) in order to acquire your order.

Shop address:

279 East 6th Ave, Vancouver, BC V5T 1J7

ITSUMO offers an In-Store Pickup option free of charge for orders from customers in or around Vancouver BC.

Our in-store pickup option can be selected at check out on our website. We will notify the earliest available pickup day immediately after the approval confirmation on your order. At pick up, please show a proof of your purchase (smartphone receipt is perfect) in order to acquire the goods ordered.  

Please note that we are not responsible for any loss, damage, or theft that results from your order being picked up locally.

Shop address:

279 East 6th Ave, Vancouver BC V5T 1J7. (Map)

Customers are responsible for all importing costs including but not exclusive to import taxes, duties, brokerage fees etc.

International deliveries subject to local import duties and taxes are payable by the customer upon receipt and may be affected by customs and carrier delays. Responsibility of payment for importing charges lies with the purchaser. Under no circumstance will ITSUMO refund, reimburse, or pay any importing fees.

ITSUMO currently ships internationally to Canada, the United States, France, Germany, Austria, Spain, Belgium, the Netherlands, Italy, Denmark, Sweden, Finland, Norway, Ireland, Iceland, Switzerland, Brazil, Japan, South Korea, New Zealand & Australia. ITSUMO is no longer able to ship our products to the United Kingdom due to recent post Brexit regulation of online marketplace VAT tax registration & collection.

In the event we do not currently ship to your country, please contact us at info@itsumo.ca to arrange a possible special shipment.

Residents of British Columbia will be subject to GST & PST. Canadian residents outside of British Columbia will be subject to GST only.

ITSUMO can provide gift wrapping for free on all non-discounted purchases. A small fee may be incurred for gift wrapping of sale items. We can also add a personal message to the gift.

To arrange gift wrapping, please leave a note at checkout or contact info@itsumo.ca with details and your personal message before placing your order.

(*Discounted merchandise does not qualify for free gift wrapping.)