Skip to content

Cart

Your cart is empty

Shipping policy

ITSUMO orders are processed, packed & shipped quickly & carefully (1-3 business days). Our products ship direct from Vancouver BC, Canada. To protect our customers and products, most shipping prices include insurance against loss or damage during transport.

Where We Ship

ITSUMO currently ships to the following countries: United Arab Emirates, Austria, Australia, Belgium, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, Argentina, Brazil, Chile, Iceland, Luxembourg, Monaco, Taiwan.

If you do not see your country listed, please contact us to arrange direct shipment where possible.

Free Shipping

ITSUMO offers Free Economy Shipping on orders over $100 to qualifying North American customers located in Canada and the contiguous ‘Lower 48’ United States.

Due to specific physical attributes (weight, size, unique geometry) certain ITSUMO products do not qualify for Free Shipping. These products will be noted as ‘Free Shipping Disqualified’ on the product’s description page and their specific shipping rates will be applied at checkout.

Flat Rate Shipping

ITSUMO offers Flat Rate Shipping within Canada and to the USA (Lower 48).

International Shipping

International Shipping rates are dependent on product weight, geometry, value and shipping destination. These rates fluctuate daily and will be calculated at checkout.

Duties & Import Fees

Customers are responsible for all importing costs, including but not exclusive to import taxes, duties, brokerage, processing fees, handling fees etc.

Shipping Rates & Details

US Orders

Flat Rate Shipping (Lower 48): $15 USD

Free Economy Shipping (over $100 USD)

Calculated shipping rates fluctuate daily and will be calculated at checkout.

All US orders are shipped using USPS or UPS within the USA from Washington State. Our flat rate shipping and free shipping options are available to the contiguous ‘Lower 48’ United States only. Calculated shipping rates for territories located outside the ‘Lower 48’ will be calculated at checkout.

Rejected or undeliverable deliveries will be shipped back to our return address in Canada. Any shipping fees, duties and/or taxes incurred will be the responsibility of the customer.

Canada Orders

Flat Rate Shipping: $17 CAD

Free Economy Shipping (over $100 CAD)

Calculated shipping rates fluctuate daily and will be calculated at checkout.

All Canadian orders are shipped using Canada Post from Vancouver, BC.

Rejected or undeliverable deliveries will be shipped back to our return address in Canada. Any shipping fees, duties and/or taxes incurred will be the responsibility of the customer.

International Orders

Calculated shipping rates for Intl Orders fluctuate daily and will be calculated at checkout

Customers are responsible for all importing costs, including but not exclusive to import taxes, duties, brokerage, processing fees, handling fees etc. International orders cross several borders, shipments may be affected by customs and carrier delays. Rejected or undeliverable deliveries will be shipped back to our return address in Canada. Any shipping fees, duties and/or taxes incurred will be the responsibility of the customer.

In-Store Pickup

ITSUMO offers an In-Store Pickup option free of charge which can be selected at Checkout.

In-Store Pickup orders will be made available at our ITSUMO Lifestyle Shop in Vancouver. After the approval confirmation of your In-Store Pickup order, we will notify you with the earliest available pickup time. At time of In-Store Pick Up, please bring proof of purchase (smartphone receipt is ideal).

In-Store Pickup address:
279 East 6th Ave, Vancouver, BC V5T 1J7 (Map)

Shipping Times

All shipping times posted on our site are estimates only. ITSUMO aims to offer accurate shipping times but cannot take responsibility for shipping delays, lost, stolen or damaged packages caused by weather conditions, local delivery errors or delays while crossing international borders. Delivery times will vary by destination. Fees and delays incurred from rejected or undeliverable shipments will be the responsibility of the buyer and will not be refunded or reimbursed by ITSUMO for any reason.

Gift Wrapping

ITSUMO can provide gift wrapping for free on all non-discounted purchases. We can also add a personal message to the gift if requested.

To arrange gift wrapping, please leave a note at checkout or contact info@itsumo.ca with your order number, details and your personal message before placing order.

Discounted merchandise does not qualify for free gift wrapping.