Who we are
Company name: ITSUMO HOME INC.
Our website address is: https://itsumo.ca
We are located in Vancouver BC, Canada.
What we collect and store
We collect information about you during the checkout process in our store.
While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes, such as tax and accounting purposes, for which we collect and use it, and we are not legally required to continue to keep it. This includes your name, email address and billing and shipping addresses.
We will also store comments or
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfil orders, process refunds and support you.
What we share with others
ITSUMO respects your privacy. Personal information is required to complete your business transactions which include credit card processing or shipping address. However, it will never be sold or shared
We share information with third parties who help us provide our orders and store services to you; for example Canada Post,
We accept payments through Stripe (for online shop) and Square (for in-store). When processing payments, some of your data will be passed to them, including information required to process or support the payment, such as the purchase total and billing information.
What personal data we collect and Why we collect it
- Online Shop
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
- Contact forms
If you leave a comment on our site you may opt-in to save your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
- Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Who we share your data with
ITSUMO respects your privacy. Personal information is required to complete your business transactions which include credit card processing or shipping address. However, it will never be sold or shared to third parties for other purposes.
Where we send your data
Visitor comments may be checked through an automated spam detection service.
If you have any questions regarding privacy-specific concerns, please e-mail us;
279 East 6th Ave
Vancouver, BC V5T 1J7
Phone: 604 423 3679
Monday & Tuesday: Closed
Wednesday ~ Saturday: 12:00 ~ 18:00
Sunday: 12:00 ~ 17:00
Closed from Dec 24, 2021 - Jan 21, 2022
Reopen from Saturday Jan 22, 2022